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Fractional Agency Operations Manager

Remote | $2,500 per month | 8 to 10 hours per week | 1099 Employment

About Audacity

Audacity Culture is a strategy, creative, and digital agency. We help organizations understand where they are going and build the brand, marketing, and digital tools needed to get there.

We are a fully remote business based in Texas and Colorado. Audacity has been in business for two and a half years, and our founders bring 17 years each of experience in the creative industry.

Our client list is healthy and growing.

Real opportunities are already in front of us. The money is on the table. We just don’t have big enough duffel bags to carry it.

Too much of the business still runs through our founders. We are leading client relationships, developing strategy, directing projects, supporting the team, and planning for growth at the same time, as well as executing technical tasks.

We need help organizing the work so the agency can take on more without losing clarity, quality, or client trust.

This is an opportunity to join Audacity while the business is still being shaped. The person who takes ownership of this work will have a direct influence on how we operate, how we build our team, and how we grow.

The Role

We’re looking for a Fractional Agency Operations Manager who can create clarity across a fast-moving creative and digital agency.

This is not a role for someone who simply updates project boards.

You’ll be responsible for understanding what is happening across the agency, making sure commitments become actions, keeping ownership clear, identifying problems early and helping the team stay focused on what actually needs to move.

We currently operate primarily across monday.com, Slack and Google Workspace.

Our basic philosophy is simple:

Slack is where we communicate.
Monday is where work is managed.
Google Drive is where knowledge and documentation live.

Your job is to make sure important information doesn’t disappear between them.

What You’ll Own

You’ll help create and maintain a reliable operating picture of the agency across clients, projects and team capacity.

That includes:

  • Expanding and maintaining our monday.com operating system across client work
  • Making sure commitments have clear owners, deadlines and next actions
  • Turning meetings, Slack conversations and client decisions into actionable work
  • Managing project timelines, milestones, dependencies, approvals and handoffs
  • Identifying blocked work, unclear ownership and missed commitments
  • Following up until open loops are actually closed
  • Preparing a clear view of workload, capacity, priorities and upcoming deadlines
  • Flagging project risks before they become client problems
  • Identifying scope creep and work being performed outside agreed client scope
  • Improving handoffs between strategy, creative, digital, technical and client-facing work
  • Maintaining organized project documentation and access across Google Drive and related systems
  • Helping establish repeatable onboarding, project and delivery workflows
  • Recognizing recurring operational problems and recommending better systems
  • Helping leadership understand where capacity exists and where additional resources may be needed

You’ll also help run the rhythm of the agency.

For recurring internal meetings, that means helping establish the agenda, keeping conversations on track, protecting the time allotted to each topic, capturing decisions and making sure every resulting action has an owner and next step.

A good meeting should create clarity, not another meeting.

 

What Success Looks Like

We should be able to open our operating system and understand:

What’s happening.
Who’s responsible.
What’s due next.
What’s blocked.
What needs a decision.
Where capacity is tight.
And where something is starting to go wrong.

You should know enough about the work to recognize problems without needing to be the person doing the creative, strategy or technical execution yourself.

More importantly, the founders should not have to manage you in order for you to manage the operation.

We want someone who sees the missing owner, catches the slipping deadline, notices the unanswered client question and asks why the same bottleneck has happened three times.

Who We're Looking For

You are organized without being rigid.

You communicate directly without creating unnecessary friction.

You can enter a complicated situation, understand the moving parts and quickly determine what matters.

You’re comfortable saying:

“This deadline isn’t realistic.”

“This doesn’t have an owner.”

“We’re waiting on a decision.”

“This request is outside the current scope.”

“We don’t have capacity for this yet.”

“We’ve had this problem before. The system needs to change.”

And occasionally:

“You’re the bottleneck.”

That last one may be directed at the founders.

We expect it.

You should also be comfortable receiving the same level of direct feedback about your own work.

Experience We're Looking For

You should have:

You should have meaningful experience in project management, operations or agency delivery and be comfortable managing multiple moving projects simultaneously.

Strong working knowledge of monday.com, Slack and Google Workspace is important.

Experience inside a creative, branding, marketing, web or digital agency is highly valuable because you should already understand the general rhythm of:

  • Website strategy, design, development and launch
  • Branding and creative production
  • Marketing campaigns
  • Creative reviews and client approvals
  • Scope, timelines and dependencies
  • Contractor and specialist coordination
  • Client and stakeholder communication

You do not need to be a designer, developer or marketing strategist.

You do need to understand how those disciplines depend on one another.

We’re particularly interested in people who have improved an existing operating system rather than simply followed one.

Creative Industry Experience

  • Experience in a creative, branding, marketing, web, or digital agency is a major bonus.

    You do not need to be a designer, developer, or strategist. You should understand the basic flow of projects such as:

    • Website strategy, design, development, and launch
    • Branding and identity work
    • Marketing campaigns
    • Content production
    • Creative reviews and client approvals
    • Scope and timeline management
    • Contractor coordination
    • Client and stakeholder communication

       

    Creative work involves changing information, client feedback, dependencies, and judgment calls. You should be comfortable creating structure around that work while giving the people doing it room to do their jobs well.

Accountability and Conflict

You will be responsible for following up with people when tasks are late, ownership is unclear, or a commitment has been missed.

That requires direct and respectful communication.

You should be comfortable telling us when:

  • A deadline does not match the available capacity
  • A task has no clear owner
  • A project is becoming a risk
  • A client is waiting on something
  • A decision is holding up the work
  • The same problem keeps happening
  • Corey or Jordan is holding something that should belong to someone else

You should also be able to receive the same level of direct feedback about your work.

The Offer

  • $2,500 per month
  • Fractional contractor role
  • Approximately 8 to 10 hours per week
  • Remote work
  • Initial 90-day trial
  • Direct access to Corey and Jordan
  • Meaningful ownership of the agency’s project management system
  • The opportunity to influence how a growing business operates
  • The possibility of expanding the role if the partnership works well

During the first 90 days, you will learn our operating system, expand it across client accounts, and begin managing the rhythm of active work.

You will help us create a reliable view of:

  • Current client projects
  • Timelines and upcoming deadlines
  • Task ownership
  • Open decisions and approvals
  • Team workload
  • Available capacity
  • Delivery risks
  • Future hiring needs

Near the end of the 90-day trial, we will review the work together. We may continue the fractional engagement, expand its scope, or discuss a path toward a full-time position.

What We’ll Ask You About

During the process, we’ll want to understand how you have handled situations like:

  • An overloaded team with too many competing priorities
  • A project where nobody had a clear picture of what was happening
  • Building or improving a monday.com workflow
  • A missed deadline or broken commitment
  • A difficult conversation with a teammate, client or leader
  • Discovering a capacity problem before it affected delivery
  • Repeated operational problems that required a process change
  • Creating accountability without becoming a micromanager
  • Keeping remote teams aligned without creating unnecessary meetings

For final candidates, we may show you relevant parts of Audacity’s existing operating system.

We won’t be looking for you to tell us everything is great.

We want to know what you notice.

What doesn’t make sense?

What’s missing?

What would you change?

What would you leave alone?

That’s a much better indication of how we’ll work together than another generic interview question.

A Final Note

We don’t need someone to add more process for the sake of having process.

We need the right amount of structure so talented people can do good work, clients know what’s happening and the business can grow without everything running through two people.

If you understand systems, communicate directly, close loops and get some satisfaction from turning organized chaos into something that actually works, we’d like to hear from you.

Apply Now